Refund Policy

We have a 14-days return policy, which means you have 14 days after receiving your item to request a return unless the item is defective. If the item is defective then the return request would be dependant on the status of the warranty on the item.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@vw-retrofit.co.uk

If you’ve changed your mind
You have 14 days if you’ve changed your mind, you are liable for any return postage costs. You are responsible for the item until we receive it. Please contact us before returning items.

If the item is defective, but within the warranty
If your return is approved, we will send you a postage label or arrange a courier as well as any necessary return/packing instructions. You are responsible for the item until we receive it. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@vw-retrofit.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. For example special order products, instrument clusters, and other items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Once a return has been authorised, we must receive the item within 14 days. Otherwise, we’ll consider the matter closed.

 

Warranties

All second hand / used items products bought from us come with 2-months warranty, this includes our MIB2 radio units & displays. Any new parts including but not limited to instrument clusters, sound system parts, USB ports are covered by a 1 Year manufacturer warranty.

Any work carried out by us is covered by a 12-month warranty

All of these warranties cover the parts themselves but do not cover any labour involved if the item/vehicle is taken elsewhere for works. Accidental damage is not covered under warranty. We not taking any responsibility if you decide to buy parts from us and fitting it yourself or elsewhere.

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